Updated 22 July 2026

Terms of Use

These terms govern the use of the chamafacil.app website and the Chama Fácil apps. By joining the waitlist, creating an account or using the platform, you agree to them.

1. What Chama Fácil is — and is not

Chama Fácil is a platform that connects people who need a service to independent professionals who perform it. We broker the match and provide the tools for quoting, tracking, payment and rating, and we verify everyone who signs up as a professional.

We do not perform the services. The service is provided directly by the professional, who is not our employee, agent or representative. There is no employment relationship between Chama Fácil and the professionals on the platform.

2. Early access phase

The platform is in early access and opens city by city. During this phase, features may change, become unavailable or be discontinued, and coverage in each category depends on there being professionals signed up in the region. Joining the waitlist does not guarantee availability on any particular date.

3. Who can use it

• You must be at least 18 and legally capable.
• Sign-up information must be truthful and kept up to date.
• Your account is personal and non-transferable; you are responsible for what happens in it.

4. Rules for professionals

• Sign-up goes through verification: ID document, proof of address and a selfie. Only approved professionals receive requests.
• You are responsible for holding the licences, qualifications and registrations your trade requires, and for issuing the applicable tax documents.
• Quotes must reflect the price and timeframe you intend to honour. Extra parts and materials must be itemised and approved by the customer before being used.
• Arranging jobs off-platform to avoid fees is grounds for suspension.

5. Rules for customers

• Describe the job and the location accurately: a good quote depends on good information.
• Make sure the professional can access the location at the agreed time.
• Pay the agreed amount through the chosen method once the job is done.
• Rate honestly. Ratings go both ways and are what keeps quality up.

6. Prices, payment and fees

The customer states a budget and receives quotes; the final price is the one in the accepted quote. Payment happens after completion, by Pix, card or cash, depending on the options available.

During early access, professionals pay no subscription and no commission. When plans and commissions come into force, we will give notice in advance and you may close your account if you disagree.

7. Cancellation and no-shows

• Requests can be cancelled at no cost while no quote has been accepted.
• Once a quote is accepted, cancellation should be done as early as possible through the app. Repeated cancellations, on either side, affect reputation and may lead to suspension.
• If the professional does not show up, report it through the app: the request is reopened at no cost to you and the case is reviewed.
• Any specific cancellation fees or penalties, where they apply, will be shown in the app before you confirm.

8. When something goes wrong

If a job goes wrong — poor work, damage, an incorrect charge — open a case through the app within 7 days of completion. Our team mediates based on the request history, the messages and the before-and-after photos.

Within that window you can ask for the job to be redone or for a refund.

The professional who performed the job is the one liable for damage. Chama Fácil does not perform the service and is not an insurer: what it does is verify who shows up, keep the evidence of the request and mediate. Carrying insurance is each professional's own choice and is not required by the platform — where it exists, it is self-declared.

None of this affects the rights Brazil's Consumer Protection Code gives you directly against the provider.

9. Prohibited conduct

• Using the platform for illegal activity, fraud or harassment.
• Creating fake accounts, manipulating ratings or impersonating someone else.
• Harvesting other users' data by scraping or automation.
• Attempting to circumvent, overload or exploit flaws in our systems.

We may suspend or close accounts that break these rules, with notice wherever possible.

10. Liability

We are responsible for the platform working. The quality, safety and legality of the service performed are the responsibility of the professional performing it. To the extent permitted by law, we are not liable for indirect damages or lost profits arising from use of the platform. Nothing here waives non-waivable consumer rights.

11. Intellectual property

The Chama Fácil brand, software, design and content are ours. Content you post (photos, descriptions, ratings) remains yours; by posting it, you authorise us to display it on the platform for its intended purpose.

12. Closing your account

You can close your account at any time through the app or by writing to adm@chamafacil.app. We retain data required by law for the applicable periods, as described in the Privacy Policy.

13. Changes to these terms

We may update these terms. Material changes are announced by email or in the app with reasonable notice. Continuing to use the platform afterwards means you accept the new version.

14. Governing law and jurisdiction

Brazilian law applies. The courts of the consumer's domicile are the agreed forum for disputes.